Customer Service : Frequently Asked Questions
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Frequently
Asked Questions



Why Does White Magic use aluminum tanks?

White Magic has refined the welding techniques to produce high quality tanks constructed out of Marine Grade Aluminum. This not only allows for thicker materials to be used but, weighs one third that of stainless steel.


As a White Magic Equipment owner where can I get service?

White Magic has 55 distributor locations around the country and also, provides direct factory support by our full time National Service Manager.


Why is there no internal recovery tank filter?

White Magic has removed the recovery tank filter and uses an IN- LINE FILTER RECOVERY SYSTEM. The Filter System is located in the left rear corner of the van allowing for easy removal and cleaning of the filter with no mess. This helps prevent poor vacuum & drying times and costly down time as a result of a dirty recovery tank.


Can I purchase a White Magic system without a water tank?

Yes, you can purchase a Direct Drive Unit without a fresh water tank by using a water box style input feed. However, due to White Magic’s unique way of bypassing water back to the fresh water supply tank you can not purchase a White Magic PRO-1600, PRO-1800 or PRO-1900 without a fresh water tank.